HP Pretends Linux Voids Netbook Hardware Warranty – The Consumerist

Angry penguin

HP Pretends Linux Voids Netbook Hardware Warranty – The Consumerist: “Installing a different operating system on a computer does not change its hardware. This is a simple enough concept…unless you work in technical support for HP. Their phone tech support have joined their Geek Squad colleagues in insisting that a Linux-infested laptop was no longer under warranty.

Kyle didn’t want to put Windows back on his netbook just so his problem would fit phone support’s standard script. He tried to make tech support see logic…and eventually they did. (Or gave him a new battery so he would go away, but the end result is the same.)”

 

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